Frequently Asked Questions
Your go-to resource for quick answers about our Digital Experience Platform (DXP).
A DXP is an integrated set of technologies designed to optimize user experience across a wide range of digital touchpoints. It helps businesses manage, deliver, and optimize digital experiences consistently across every phase of the customer lifecycle.
2Viz stands out due to its flexibility, scalability, and the comprehensive integration capabilities it offers. It allows businesses to seamlessly connect data and systems, providing a unified platform that enhances customer engagement and operational efficiency.
Yes, 2Viz is designed to be user-friendly, allowing both developers and non-technical users to build, customize, and extend functionalities. We provide a range of tools and documentation to support your development efforts.
Our platform is versatile enough to serve a wide range of industries, including finance, healthcare, retail, and more. It’s ideal for any organization looking to enhance its digital experience for customers, from small businesses to large enterprises.
Data security is a top priority at 2Viz. Our platform is built with leading security protocols, ensuring that all data is securely managed and compliant with relevant regulations such as GDPR and CCPA.
Absolutely. 2Viz is designed to support both mobile and web applications, ensuring a cohesive and responsive user experience across all devices and platforms.
We offer comprehensive support through our dedicated customer service team, online resources, and community forums. Clients can also access premium support options, including 24/7 assistance and a dedicated account manager.
2Viz enhances user engagement by providing tools for personalized content delivery, targeted marketing campaigns, and interactive digital experiences that resonate with users.
Yes, 2Viz can integrate with a variety of systems, including CRMs, ERPs, marketing automation tools, and more, thanks to its flexible API and various out-of-the-box connectors.
Getting started is easy! Simply sign up for a demo on our website, and one of our product specialists will guide you through the setup process and show you how to leverage the platform to meet your business needs.
2Viz employs a multi-layered security approach, including state-of-the-art encryption, robust access controls, and regular security audits to protect against unauthorized access and data breaches.
Yes, all data on the 2Viz platform is encrypted both in transit and at rest using advanced encryption protocols to ensure the highest level of data protection
Absolutely. 2Viz is designed to comply with major international data protection regulations, including GDPR and CCPA, ensuring that user data is handled with the utmost care and compliance.
Yes, 2Viz offers dedicated instances for clients who require isolated environments to meet specific security or compliance requirements.
2Viz utilizes an Identity Access Management (IAM) system with strong authentication mechanisms, including multi-factor authentication (MFA), to verify user identities and manage access rights.
We enforce the principle of least privilege (PoLP) and conduct regular access reviews to ensure that employees only have access to the data necessary for their job functions.
We conduct regular security audits and vulnerability assessments to identify and remediate potential security threats promptly.
2Viz has a comprehensive incident response plan that includes immediate action to secure the breach, notification of affected parties, and post-incident analysis to prevent future occurrences.
Data backups are performed regularly, with encrypted off-site storage to ensure data integrity and availability. Our disaster recovery strategies are designed for rapid restoration of services in the event of an incident.
2Viz is committed to maintaining your data privacy. Your data will not be shared with third parties unless it is required for the direct provision of our services, and always with explicit consent and adherence to strict data sharing policies.
The 2Viz platform is built on a modern, microservices-based architecture that ensures scalability, flexibility, and the seamless integration of various services and tools.
Yes, 2Viz is a cloud-native platform, designed to leverage the full potential of cloud computing, including elasticity, automatic scaling, and a continuous deployment pipeline.
Certainly. 2Viz’s flexible architecture allows for deployment in hybrid cloud environments, accommodating both on-premises data centers and public or private clouds.
2Viz employs load balancing, redundant storage, and auto-recovery mechanisms within its architecture to ensure high availability and fault tolerance across all its services.
Yes, 2Viz utilizes containerization technologies such as Docker and orchestration systems like Kubernetes to enhance portability, efficiency, and the scaling of applications.
2Viz supports a range of database solutions, including SQL and NoSQL options, to cater to various data persistence requirements.
2Viz provides a robust data management layer that ensures secure data access, supports real-time data processing, and enables RESTful API interactions for smooth data operations.
2Viz is built using industry-standard languages and frameworks like JavaScript, Node.js, PHP for backend services, and HTML5, CSS, and JavaScript for the front-end development.
The platform is designed to automatically scale resources horizontally and vertically, ensuring consistent performance even as user demand increase
Absolutely. 2Viz’s architecture includes a flexible API gateway that facilitates secure and efficient integration with a wide range of third-party APIs and external services.
2Viz integrates with leading ERP systems to consolidate financial, operational, and HR data, enhancing business process efficiency through seamless data flow and unified analytics.
Yes, 2Viz offers deep integration with CRM systems, including Salesforce and HubSpot, allowing for bidirectional data syncing, enhanced lead tracking, and personalized customer engagement.
2Viz connects with a variety of BI tools, such as Tableau and Microsoft Power BI, enabling businesses to harness powerful data visualization and decision-making capabilities directly within the platform.
Absolutely. Beyond Salesforce and HubSpot, 2Viz is capable of integrating with a range of specialized CRM systems to cater to niche business requirements and workflows.
Our integration architecture ensures data consistency by employing transactional checks and synchronization mechanisms, so your data remains accurate and reliable across all systems.
Yes, 2Viz enables the automation of workflows between its platform and integrated ERP/CRM tools, streamlining operations such as sales processes, customer service, and inventory management.
2Viz offers flexible APIs and custom development services to integrate with bespoke ERP and CRM solutions, ensuring that even proprietary systems can connect smoothly with our platform.
By integrating BI tools, 2Viz empowers users with advanced data analytics capabilities, facilitating insights into customer behavior, sales trends, and operational efficiency directly within the platform.
2Viz is versatile enough to integrate with a wide array of third-party tools, including email marketing software, social media platforms, customer service applications, and more, enriching the platform’s ecosystem.
2Viz maintains high-security standards, utilizing secure API gateways and encryption protocols to ensure that all data transfers with third-party integrations are protected against unauthorized access.
The 2Viz sales app streamlines sales processes with automation, provides real-time data access, and enhances customer interactions with personalized content, thereby significantly boosting productivity.
Yes, the 2Viz sales app can seamlessly integrate with your existing CRM systems, ensuring that all customer interactions and data are synced and up-to-date.
Absolutely, the 2Viz sales app is designed for on-the-go accessibility, ensuring sales teams can operate efficiently, whether in the office or remotely.
2Viz allows full customization of the sales app to align with your specific sales cycle stages, customer engagement strategies, and reporting needs.
Our app automates lead capture and tracking, providing sales teams with insightful data on lead behavior and the effectiveness of sales campaigns.
The app offers robust reporting features, including customizable dashboards, forecast tracking, and performance analytics to drive data-driven decision-making.
Yes, the app enables the creation, customization, and distribution of quotes and proposals, streamlining the sales funnel from initial contact to deal closure.
With intelligent product recommendations and customer history insights, the app empowers sales reps to identify upsell and cross-sell opportunities effectively.
Data security is a priority; the 2Viz sales app uses advanced encryption and complies with industry-standard security protocols to safeguard all sales data.
Collaboration is key to sales success; our app provides shared views, note-taking, and communication tools that foster teamwork and information sharing.
Data centralization with 2Viz involves aggregating data from disparate sources into a single, cohesive platform, making it accessible and actionable for all team members.
2Viz employs advanced data visualization tools to convert complex datasets into clear, engaging graphical representations that are easy for any team member to interpret.
Absolutely. The 2Viz platform is designed to be user-friendly, allowing non-analysts to generate and comprehend data visualizations without requiring specialized skills.
2Viz provides real-time data processing and visualization capabilities, ensuring that insights are delivered instantly, in context, aiding swift decision-making.
Yes, users can create and save custom visualization templates on 2Viz, tailored to their preferences and business needs for consistent and personalized reporting.
2Viz can integrate with a wide array of data sources, including CRMs, ERPs, databases, and third-party services, to centralize and visualize your data.
The platform offers collaborative features that allow teams to share, comment on, and refine data visualizations together, fostering a collaborative data culture.
Through stringent data validation processes and quality checks, 2Viz ensures that all visualized data is both accurate and reliable.
Yes, 2Viz offers interactive data visualization elements like drill-downs and filters that allow users to delve deeper into the data for comprehensive analysis.
2Viz adheres to strict security protocols, ensuring that data used in visualizations is protected and that access is controlled based on user roles and permissions.
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